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Documentation Index

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Welcome to Threadify

Every customer request tells a story. Do you know yours? Every customer request sets a delivery process in motion — crossing services, teams, partners, and boundaries that no single system can see end to end. Threadify is a service-delivery intelligence system that captures and validates how your business delivers on every request, turning that into intelligence your teams, systems, and AI agents can act on.

What is Threadify?

Threadify instruments your delivery process as it happens. Wrap your business steps with our SDK to build a live execution graph across every service and boundary involved. Instead of guessing or log diving, query by customer ID, order number, or support ticket to get the full execution story instantly. Key capabilities:
  • Capture Process Execution: Build real-time execution graphs as flows happen, extending even to external partners.
  • Real-Time Validation: Define correct behavior with a contract and validate every execution the moment it happens.
  • Team Intelligence: Ask Threadify what happened to any customer request in plain English and get the full story instantly.
  • System & Agent Intelligence: Empower AI agents and systems with full delivery context so they know what happened before deciding what to do next.